FAQ

Most questions can be answered by our about page but some additional questions will be answered here.

Skip to section: Playback, Audio, Video, Downloading, Other

Playback

Q: What should I use to play your files?
A: See our playback page.

Q: My player is not working / Something seems wrong, what should I do?
A: First make sure the file you try to watch actually downloaded completely (check the CRC to be sure). If you still have problems, see above.

Q: Why are the OP/ED missing from the episodes?
A: You are watching a show that uses Ordered Chapters with Segment Linking, make sure to download the OP/ED files as well and that you place them in the same folder as the episodes. If you still don’t see them, see above.

Q: Are your releases DXVA/Console/SmartPhone/SmartTV compatible?
A: No, go away.

Audio

Q: Why FLAC?
A: We encode to how we want to see video. We want to see Blu-ray with FLAC audio.

Q: Why not FLAC for LPCM DVD?
A: Because SD video gets SD audio.

Q: Does this have English dub?
A: Unless the post explicitly states it, no.

Q: Why do you put Japanese audio/English subs first?
A: Because English dubs suck.

Q: Then why do you put English audio in at all?
A: To bloat file sizes. Or if you prefer, because people like it.

Q: Why can’t I hear the characters but everything else?
A: Because your player isn’t properly down-mixing the surround sound (it’s simply discarding channels). Check your audio settings, make sure to set everything to stereo/2.0 down-mixing.

Video

Q: What resolution will <some show> be in?
A: TV airings will be encoded to 720p.
DVDs will be encoded to 704×480 anamorphic.
Blu-rays will always be encoded in 720p. In addition, Blu-rays will be encoded in 1080p if:
 •  The show is not interlaced
 •  The show is not produced by JC Staff (only applies to pre-Spring 2013 airings)
 •  The show is not a SD upscale
Exceptions may apply.

Q: Is this an upscale?
A: Download the file and judge for yourself. You should be the one to decide if the extra bitrate is worth your space – not us.

Q: Are the episodes available for download here uncensored?
A: Since we are usually encoding from Blu-rays, the episodes are as uncensored as they can get.

Downloading

Q: This torrent downloads slowly!
A: Tough shit! Just be patient, it may eventually get faster. And make sure you seed properly.

Q: Why can’t I get any peers from your tracker?
A: Disable your stupid Peerblock and make sure port 3277 (TCP/UDP/outgoing) doesn’t get blocked by your firewall.

Q: Can you upload this to <filehoster>?
A: No.

Q: What happened to your old torrents?
A: We will delete torrents which are superseded by batches.

Other

Q: Are you going to do Hanamonogatari? / Where is Hanamonogatari?
A: It’s included in Monogatari Season 2.

Q: Why do some of your series use ordered chapters while others don’t?
A: If a NCOP and NCED are/will be available we may use ordered chapters. If they are not we will not. This is not followed rigidly for various reasons and handled individually by the members.

Q: Can you upload <some audio/subtitle track> in <some format/language>?
A: No.

Q: Can I do <whatever> with your releases?
A: Do what you want, we can’t stop you anyway. Give proper credit if you are, but do not label it as joint.

Q: Is <show> dropped?
A: Unless it’s filed under the category “Dropped”, no.

Q: How can I contact you?
A: Contact ChrisK on IRC or leave a comment with a valid eMail address if you have to tell us something really important.

Q: Why the name “Coalgirls”?
A: Coalgirls started with the purpose of trolling CoalGuys.

210 Responses to FAQ

  1. Moonlight of the night writes:

    My question is: “Why are the OP/ED missing from the episodes?” And your answer is “see above”

    Can u give me more detail than “see above”
    I don’t want to setup just like your guiding in playback page” It’s too complicated for me !
    I use K-lite code pack to watching mkv file, and your anime encore don’t show ED, OP. Can u help me to use K-lite to play. because I still have many movie and anime of another fansubs. I can’t uninstall every code and media player i have to install like u say.

    I used to use SM Player (what the hell does it mean “standalone” ? ) and VLC to play ur things but it didn’t show video.

    So how can i use K-lite to play your things but don’t lose ED, OP ? (of course i place them in same folder)

    Thank you guys anyway (for your release)

  2. jimmy writes:

    Any chance we can get the releases on usenet???

  3. Alexy writes:

    Hi! I have a question about ordered chapters. Everything works fine, no issue with them, just that some shows like Hidan no Aria, True Tears when I play them with everything in the same folder (ED, OP) so i can have ordered chapters working the fonts are wrong, whilst without the ED/OP in the same folder the fonts are like it was supposed to be. Any idea?

  4. Lukey writes:

    Please keep up the good work 🙂

    Just found you yesterday I’m sure I will reach bandwidth cap this month oh god

  5. SamuraiDragon writes:

    Hi, everyone
    I am member of group in Vietnamese, I wanna use for sub in project Seiken no Blacksmith
    translation into Vietnamese to share with other member who can’t read English at my site
    Could I have permission to use your soft english sub for my project ? I guarantee it will be free
    Thank for reading

  6. Ab writes:

    Q: Why can’t I hear the characters but everything else?
    A: Because your player isn’t properly down-mixing the surround sound (it’s simply discarding channels). Check your audio settings, make sure to set everything to stereo/2.0 down-mixing.

    But how exactly do I change my audio settings?

  7. whodat writes:

    I have a question. Will ya’ll come out with Ikki Tousen in Blu-Ray? Sub of course.

  8. Tyciol writes:

    You guys say you encode from Blurays, but was there a time in the past before Bluray popularity explosion that groups like CoalGirls would encode DVDs?

  9. Amr writes:

    How can I check my audio settings and set everything to stereo/2.9 down-mixing?

  10. Amr writes:

    2.0 *

  11. soar.sola writes:

    I’d like to register a user on this website, but I cannot find where to register.
    Though I understand it’s not compulsory to be a registered user to post comment, somehow, I still want to be a permanent user with this name and an avatar (if possible).
    Can anyone tell me how?

  12. soar.sola writes:

    Well, I don’t know how the gravatar works, but it did work for me.
    Anyway, thanks.
    And one more thing, how to reply a comment?

  13. soar.sola writes:

    Wow! Replying is reserved?
    OK, I guess that must be a good method to avoid quarrel between fans.
    O(∩_∩)O~
    But thanks all the same, ChrisK-kun.

  14. moonlightmde writes:

    Do you have a filipino member/subber?

    I noticed that “baka” was supposed to mean stupid/idiot but in an episode of Ano natsu de matteru, “Cow” was shown instead! that was cool and funny at the same time. (baka is cow in our language – filipino)

  15. Rel H. writes:

    Hey, I’m polling fansubbers, do you guys have the time to answer a question?

  16. Thank You writes:

    Hi!
    Nice website!and nice name! xD
    hmm,can you please upload this anime that if you have enough time to do! ^^”
    Neo Angelique Abyss!< I think there is somthing wrong! but it's from this! ^^
    can you please?
    well I'm not going to hate you or getting angry from you if u can't do it!
    if you don't have much time it's ok! ^_^
    well I'll take this chance and thank you for all anime that you upload it till today! xD
    I'm so so happy that u guys are here to give us the best quality!

  17. Matt C writes:

    Do you accept donations? Your batch files are so much nicer than most and I feel guilty about watching all your content without helping out

  18. Hyu writes:

    I can play the releases on my S3, what do you mean it’s not compatible?

  19. WIRLYWIRLYPOOL writes:

    Hey, I would like to know if there is a way for me to put animes with ordered chapters (Toradora for example) back to how it normally would be with the opening and ending in each episode. Im a fan of your releases, and i like hardsubbing them then re-muxing them for PS3,Xbox,Ipad,etc compatability. However, since its in ordered chapters, i have to use Aegisub to add in the subs for the OP & ED and re-time everything. Also use another program to do the same with the audio. I do it for every episode, but its a pain. Would like to know a way to fix this without so much a$$ busting. Would apreciate some help or a link to a tutorail 😀

  20. Kellandor writes:

    Is it possible to make a request for a certain anime series?

  21. geasslord writes:

    It seems that I can’t load the OP and ED. I’m using MPC.

  22. Miracles writes:

    Can i ask how you people encode this?
    Cause i want to try to encode something if possible.
    May i ?

  23. vulthoom writes:

    Hi,

    I’ve download “Ano Hi Mita Hana no Namae wo Bokutachi wa Mada Shiranai” from that site but it appears to be hardsubbed. Is there any way to delete these subs since I would like to apply my own subtitles for private use?
    Also, I’d like to know if the rest of the series there have been done in the same manner – hardsub, that is.
    They are great, yet checking up for some unknown words during the episode is pretty tiring for foreigners :> Anyways, I will surely continue watching this quality series from that site and I appreciate your hard work.

    Cheers.

  24. damedame writes:

    There’s nothing hardsubbed here. Just disable the internal mkv subtitles and use your external ass file.

  25. Kingofking1 writes:

    Can anybody show me how to convert the anime video without losing any piece of the OP and ED? When I convert it with the OP and ED in the same folder with the video, the output have the OP and ED but not the music with it, but the audio of the scene after the OP. If I remove the OP, ED from the folder that have the other episode and convert it, the output don’t have any OP ED.

  26. J.S. writes:

    Morbid curiosity: Why the name Coalgirls?

  27. Ricetastic writes:

    I was just wondering if you could tell me how to set my audio options to all stereo/2.0 down-mixing because I can’t figure it out.

  28. Schluft writes:

    Just use VLC player, I haven’t had any problems whatsoever 🙂
    Also… thanks for the amazing quality! and download speeds!
    peace.

  29. jake writes:

    Pleas make a BDrip of Sora no Otoshimono TV-1 ):

  30. anno writes:

    Hi,
    I was wondering if you were willing to take up “Hagure Yuusha no Aesthetica”?

    Kind Regards

  31. anotherAzn writes:

    @Kingofking1 (and whirlpool) – use mkvtoolnix to add in the OP/ED to the file.

  32. shadowmaster850 writes:

    I have a problem where I try to play the blu ray file but there is no sound or it is bugged. Also there are no subtitles. I downloaded Guilty Crown 1080p and I described the problems above. Are there any solutions?

  33. anotherAzn writes:

    @shadowmaster850:
    Guess I’ll be more specific since you seem rather serious. Need more info though. What’s your OS? What’s your setup? Codec packs?

  34. electricra1n writes:

    Do you guys have rules or registration in order to download from IRC? I got kicked off and banned immediately after I entered the coalgirls channel.

  35. Bryan writes:

    I was wondering what software you guys used. I’ve noticed that all of your stuff is perfect quality, but when I try to copy something it automatically sizes down.

  36. Shodex writes:

    Is there any way I can rename the files without losing the OP/ED?

  37. LOL writes:

    Q: Is it weird if i find this FAQ a bit funny…? XD

  38. anno writes:

    Are you guys/girls going to do Gundam Seed HD Remaster & Gundam Seed Destiny HD Remaster BD’s perhaps?

    kind regards

  39. DeckuZora writes:

    Why on EARTH would they remaster SEED of all things..?! If Sunrise/Bandai wanna remaster a spinoff universe, it should be Wing or G Gundam. ∀ Gundam would be cool too….

    That said – I’m pretty sure War Drama anime isn’t anything Coalgirls are even interested in. The closest we’ve had to a Gundam release here was E7, GC and Macross Frontier…. And some thing called Geass that I may or may not wish wasn’t a thing…

  40. Kingofking1 writes:

    @anotherAzn: How exactly? Can you give me more details? I don’t know where to begin with…

  41. kukuwhore writes:

    I’m having trouble playing back some .ts files. encoded in mpeg2. The sound just cuts down randomly in the video, or it will only play through one speaker. All the rest of my videos play perfectly, except some wmv also don’t scroll (i move on the scroll bar and it just goes back to the currently played spot, nothing happens).

    Does anyone know the settings I need to use, in order to play back wmv and my .ts files correctly?

  42. fightex writes:

    I was wondering how to force stereo/2.0 downmixing on VLC for mac. I have ver. 2.06 and for the life of me I can get the 5.1 surround to play properly. Trying to watch Evangelion and it sucks when you can’t hear the dialogue. Any help would be greatly appreciated xD

    • ChrisK writes:

      Unfortunately, there doesn’t seem to be any way to get VLC to down-mix it correctly >_>
      Here is a special built of mpv that down-mixes 6.1 correctly: http://sva.wakku.to/~chris/mpv_builds/mpv_audio3.zip
      I hope you are on recent hardware (SandyBridge CPU or up) and recent OS (Mountain Lion), as it won’t work on older hardware/systems.
      Here you can find info on how to operate it: https://github.com/mpv-player/mpv/blob/master/DOCS/man/en/mpv.rst
      Edit: I noticed that the .app-bundle doesn’t work. You need to open a Terminal Windows, navigate to the mpv binary in mpv.app/Contents/MacOS/mpv, drag that in the window, leave a space and then drag in the file you want to play. Then hit enter.

  43. justin writes:

    I was having trouble with the audio on VLC where you couldn’t hear the dialog. To fix the problem i down loaded new codecs from cnet and restarted my computer. Works great now, so here is the link [removed]

    I hope this helps

  44. ob writes:

    do you use HandBrakeCLI for the encoding? if yes, can you share your settings?
    thanks.

  45. g30 writes:

    Hello!! First of all, thank you for your word, I really enjoy your releases.
    I would like to ask for recommendation about Seedbox. Sorry if this is not posted in the right section. I moved to another country and the conexion I`m using has a limit for month, that`s why I think having a Seedbox would be really usefull for me right now. I started reading about them but I can`t choose one. I though it would be a good idea to ask for recommendation in order to use it to download your releases, not having problems with torrents, but not a very expensive one.
    I hope you could tell me some ones.
    Thank you

  46. Sam won writes:

    in the torrents,
    s is for seeders, l is for leechers, but what’s the ‘c’ for?

  47. Anon writes:

    I’m just wondering, no malicious intent or implying anything here, but do you or the premises you operate in to bring us your releases ever get raided/searched/apprehended/etc? How often do your servers get attacked in whatever form by whoever it might be (i.e. the feds)? I’m not trying to get you caught, I really love your releases, but I am just very very curious about this.

  48. James writes:

    Hello, just wanted to say thank you for the great uploads, these are some amazing quality anime you got there.

    However lately i’ve noticed the DHT and local peer exchange/discovery has been not allowed for my downloads. Is there something wrong on my side like my router or utorrent or is it because of the torrent becoming private? (Something i saw after looking it up online) Thanks for any help you send my way!

    • ChrisK writes:

      Some older torrents were accidentally set to private during creation. It’s not possible to change that without recreating the torrents which would require to reseed them.

      However, as long as you download the torrents from our site and our tracker is up, this shouldn’t be a problem.

  49. anno writes:

    Are you girls/boys willing to do Macros 7 HD?

  50. kenny writes:

    Hey I checked my KM and VLC players and neither of them play a certain torrent I got from you guys normally. The problem is simply audio from characters. I understand you say I need to check my settings, but I checked my settings and I don’t see anything relating to where it says I should ” set everything to stereo/2.0 down-mixing.” Please help. If you know how to use KM player can you guide me on what I should do to get the normal audio set? Thanks for you time