Most questions can be answered by our about page but some additional questions will be answered here.

Skip to section: Playback, Audio, Video, Downloading, Other


Q: What should I use to play your files?
A: See our playback page.

Q: My player is not working / Something seems wrong, what should I do?
A: First make sure the file you try to watch actually downloaded completely (check the CRC to be sure). If you still have problems, see above.

Q: Why are the OP/ED missing from the episodes?
A: You are watching a show that uses Ordered Chapters with Segment Linking, make sure to download the OP/ED files as well and that you place them in the same folder as the episodes. If you still don’t see them, see above.

Q: Are your releases DXVA/Console/SmartPhone/SmartTV compatible?
A: No, go away.


Q: Why FLAC?
A: We encode to how we want to see video. We want to see Blu-ray with FLAC audio.

Q: Why not FLAC for LPCM DVD?
A: Because SD video gets SD audio.

Q: Does this have English dub?
A: Unless the post explicitly states it, no.

Q: Why do you put Japanese audio/English subs first?
A: Because English dubs suck.

Q: Then why do you put English audio in at all?
A: To bloat file sizes. Or if you prefer, because people like it.

Q: Why can’t I hear the characters but everything else?
A: Because your player isn’t properly down-mixing the surround sound (it’s simply discarding channels). Check your audio settings, make sure to set everything to stereo/2.0 down-mixing.


Q: What resolution will <some show> be in?
A: TV airings will be encoded to 720p.
DVDs will be encoded to 704×480 anamorphic.
Blu-rays will always be encoded in 720p. In addition, Blu-rays will be encoded in 1080p if:
 •  The show is not interlaced
 •  The show is not produced by JC Staff (only applies to pre-Spring 2013 airings)
 •  The show is not a SD upscale
Exceptions may apply.

Q: Is this an upscale?
A: Download the file and judge for yourself. You should be the one to decide if the extra bitrate is worth your space – not us.

Q: Are the episodes available for download here uncensored?
A: Since we are usually encoding from Blu-rays, the episodes are as uncensored as they can get.


Q: This torrent downloads slowly!
A: Tough shit! Just be patient, it may eventually get faster. And make sure you seed properly.

Q: Why can’t I get any peers from your tracker?
A: Disable your stupid Peerblock and make sure port 3277 (TCP/UDP/outgoing) doesn’t get blocked by your firewall.

Q: Can you upload this to <filehoster>?
A: No.

Q: What happened to your old torrents?
A: We will delete torrents which are superseded by batches.


Q: Are you going to do Hanamonogatari? / Where is Hanamonogatari?
A: It’s included in Monogatari Season 2.

Q: Why do some of your series use ordered chapters while others don’t?
A: If a NCOP and NCED are/will be available we may use ordered chapters. If they are not we will not. This is not followed rigidly for various reasons and handled individually by the members.

Q: Can you upload <some audio/subtitle track> in <some format/language>?
A: No.

Q: Can I do <whatever> with your releases?
A: Do what you want, we can’t stop you anyway. Give proper credit if you are, but do not label it as joint.

Q: Is <show> dropped?
A: Unless it’s filed under the category “Dropped”, no.

Q: How can I contact you?
A: Contact ChrisK on IRC or leave a comment with a valid eMail address if you have to tell us something really important.

Q: Why the name “Coalgirls”?
A: Coalgirls started with the purpose of trolling CoalGuys.

210 Responses to FAQ

  1. js shop writes:

    do you accept commissions?
    i’m looking for subs for the new wake up girls movie (Wake Up, Girls! Zoku Gekijouban).

  2. jnever1 writes:

    Could you please add an FAQ item addressing the purpose, origin, and proper use of title “Commentary”?


  3. bloatedwhale writes:

    Is there a way to subscribe to receive emails about new posts? Thanks!

  4. Zero writes:

    how do I know if the anime I downloading is Ordered Chapters with Segment Linking

  5. Kazuto writes:

    How do i access the XDCC list?

  6. Tom writes:

    Hey guys, I didn’t know where to ask about this, so I will ask here.
    How do you make Ordered Chapters with Segment Linking?
    I really want to know, sorry if this question isn’t for here.

  7. Blackdragon1045 writes:

    Hey I am interested in helping out if you guys are interested, send me an email and I can give more info. Other than that I always love to choose this group over any other fan subbing.
    I can’t translate, though I used to do encoding and such when a bunch of computers can be used to get jobs done faster with a huge amount of hard drive space in my server.

  8. L writes:

    Yo, I liked your releases, but I don’t like the ordered chapter segment link, how to undo it.

  9. JoshyBoy writes:

    Will you translate all of Monogatari Series (include the movies of Kizumonogatari)?

  10. PeterPaper writes:

    How do you patch the xdelta file with the mkv file, and use VLC media player to convert it to mp4?

  11. caps writes:

    You guys are incredible & I’m sure you know it. Thus,

    is there a donation page somewhere?

  12. Strawberry Banana writes:

    On every coalgirls torrent I have, there is no thumbnail when every other video has one. What do I do to get a thumbnail and I have checked show thumbnail in windows.

  13. ...? writes:

    There’s a solid 4 seconds of audio missing from the beginning of both commentary tracks for Nisemonogatari 1080p episode 1 opening, which results in desynchronization. I’ve run the xdelta batch file numerous times with the same result. Just figured I’d bring it up.

  14. mrrobotto writes:

    Would you mind to write the coding tutorial? Particularly about h.265.

  15. jymmy writes:

    Rewatching Monogatari series with commentaries, about to start Neko. This is all 1080p.

    Marshmallow Justice: “doko made mo yuku wo” should be “doko made mo yukou”
    Same issue in Platinum Disco; it’s “asa made odorou”

    Ordered chapters are borked for Nise 1 and 2’s alternate commentaries. The linked OP and ED play the main commentaries, not the alternate ones. Disclaimer: When I hit Nise 1 OP and saw this happen, I went and downloaded raws with non-linked chapters and the commentaries as ordinary alternate audio tracks and I’ve since deleted the Nise commentaries. So this may actually only apply to ep 1 OP. Still an issue.

    The batch file to create the Neko commentaries has the incorrect CRC for episode 4 and so it doesn’t generate it properly. However, [4591A741] IS the correct CRC for the patched commentary file this generates. So it’s all fine; just an outdated CRC for the main Neko 4 file.

  16. Hector writes:

    I don’t know if this was brought to your attention, but in Monogatari Second Season, in Onimonogatari, there is only the ED, the OP is missing… Hope you guys can add it later!

  17. Werdck writes:

    Do you accept recompilations to get added to your site?

  18. Shiina writes:

    This is a complete shot in the dark, If there is a Bluray of Steel Angel Kurumi and Mahoromatic, do you think there is a possibility of them being done?

  19. Adrian writes:

    hey, just wanna ask you guys something.. i wanted to download anime via torrent with transmission + vserver, but every time I start downloading it, it stops (mostly only when 20MB/s is reached or something). Is there an exception?

  20. PattyG writes:

    I’m new to torrenting, and I’ve spent hours downloading a show (Katanagatari) that was listed as having subtitles (I think). How do I turn them on?

  21. Jensen writes:

    Hello one quick question are any of the release here of rebuild of evangelion in 10bit?

  22. Oswald writes:

    Hey, I’m watching Bacanno but the subtitles for the English dub doesn’t show up? The subtitle for the Japanese audio works just fine though. I’m using VLC if that matters.

  23. yoyo writes:

    Hi, I saw that you were inactive for the last few month which made me worried!

    Did something happened?

  24. Joshua Chamberlain writes:

    I’m trying to set up a Plex Media Server but I have a few of your releases and Plex can’t play the opening and endings since they’re separate. I tried merging them together in MKVToolnoix but it comes out incorrectly!, how can I merge the opening and endings with the episodes?

  25. zizi writes:

    please could you guys upload fairy tail 2014 eng dubbed full episodes please.

  26. sabre writes:

    please seed the infinite stratos torrents for 720p.. thanks

  27. Robert writes:

    The torrents for kanon have severe problems the videos start off ok and then just freeze for long periods of time while the counter keeps going can someone please fix them…

  28. James writes:

    Help. Commentaries for bakemonogatari not working… Is it because i did not download everything in the torrent? (i skipped the OPs, EDs, and PVs)

  29. Jack writes:

    Why should upload on torrent? Is there no google drive for the server download?

  30. 42317 writes:

    Thank you for all your efforts and hard work.

  31. Jack Is a Eunuch writes:

    JACK: Why isn’t there DDLs? Cuase you’re a dumbass who didn’t read the FAQ. Question 3 under Downloading and that’s the end of it.


  32. TheCrazyCat14 writes:

    are you guys working on Koyomimonogatari? Your projects list doesn’t seem to be updated, but you guys have all the other monogatari series, so I’m assuming that it is in the “to do” list.

  33. Ponpon1508 writes:

    I really admire how you change color of a line so professionally. As an illustration, in the anime Nisekoi SS2 you guys use the tag \t to change texts’ color based on scenes. I wonder how you can choose such an exact time, while I have to click play & play again to choose a good time for color change. I wonder if it was created by Mocha Track ?